Return and Refund Policy
At Shanto.io, we are dedicated to providing top-quality digital business technical assets and services to clients worldwide. Please review our return and refund policy to understand how we handle any concerns related to your purchases.
Digital Products and Services
Due to the nature of digital products and services, all sales are final. However, we are committed to addressing any issues you may encounter:
- If you experience problems such as incomplete delivery, corrupted files, or access issues, notify us within 7 days of purchase.
- We will assess your request and provide a replacement, correction, or other appropriate solutions if deemed valid.
Eligibility for Refunds
While refunds are generally not provided for digital products, exceptions may be considered in the following cases:
- You were charged in error or for duplicate transactions.
- The purchased product or service was not delivered as advertised or failed due to an issue on our end.
Refund requests must be submitted within 14 days of purchase, accompanied by clear evidence of the issue.
Non-Refundable Conditions
Refunds will not be issued for:
- Purchases made in error by the customer.
- Services that have been fully delivered or completed as agreed.
- Digital assets that have been successfully accessed, downloaded, or utilized.
Contact and Support
For assistance, please contact our support team via WhatsApp at +8801622173836. Our team is available to address your concerns and ensure your satisfaction with our services.
Thank you for choosing Shanto.io for your digital business solutions.